Kent Library

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Frequently Asked Questions

Frequently Asked Questions

General Library FAQs

Circulation (Borrowing & Returning)

Journals & Magazines

Building & Facilities

Printing & Copying

Interlibrary Loan



General Library FAQs
 

Does Kent library accept donations of money, books, magazines, etc.?
Does the library have a typewriter?
How can I contact the library and library staff?
How can I get help finding information on my topic?

How can I schedule my class for library instruction?
How do I log in from off-campus?
How do I read the Dewey Decimal call number?
How do I find a government document?
How can I get place/remove items on Reserve?
What is MOBIUS?
What services are offered for disabled library users?
When is Kent Library open?
When is the Kent Coffee Caf open?
Where are things located in Kent Library?
Where is Kent Library located?
Where can visitors and students park at Kent library?
Where is Sadies place?
Where are the computers for local patron use?
Where can I get something on Reserve?
Where can I go for quiet study space?
Who may use the library?
Who can checkout books?

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Circulation (Borrowing & Returning)

Can I check out Reference books, current or bound journals?
How do I find a book?
How many books can I check out and how long can I keep them?
How do I check out library books?
How do I check out a laptop?
How do I find a book by a favorite author?
How do I renew my books online?
How do I renew materials that I have borrowed?
How can I request an item for purchase for Kent Library?
How can I view my library record?
What do I do if the book I want is on loan to someone else?
What do I do if the book I want is marked available but it's not on the shelf?
What are the charges for an overdue book?
What do I do if Kent Library does not have the book I want?
What do I do if Kent Library does not have the full text to the article that I want?
What happens if I lose/damage a book?
Where do I go when I find a book and its call number in the catalog? 
Where are the books with an "R" before the call number?
Who may check out library materials?

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Journals & Magazines

How do I find the full text of an article?
What if the article I need is not available?
What is microfilm/microfiche/microform? 
Which database do I use to find articles on my topic?

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Building & Facilities

Where are the books?
Where are the DVDs and Videos?
Where is the elevator?
Where are group study rooms in the library?
Where are the Kent Stacks?
Where are the public telephones?
Where is the Reference Desk located?
Where can I get something on Reserve?
Where are the restrooms?
Where is Sadies place?
Where can I buy a soda?
Where is textbook rental?
Where are things located in the library (map)?

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Printing & Copying

Can I print out something that is on microfilm?
How do I pay for photocopies?
Where can I get change?
Where can I use Microsoft Word/PowerPoint?
Where are the photocopiers?

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Interlibrary Loan

What is Interlibrary Loan (ILL)?
Who can use Interlibrary Loan (ILL)?

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FAQ Answers



Q: Does the library
accept donations of money, books, magazines, etc.?

Please visit the Information Commons webpage. For book or magazine donations please contact the Collection Management Department for more information.







Q: Does the library have a typewriter?

Yes, they are located in the hallway outside the Instructional Materials Center (IMC). For questions or assistance, ask at the IMC service desk. Map.






Q: What is MOBIUS?

MOBIUS: Is a consortium of 70 Missouri academic libraries of which Southeast Missouri State University is a member. MOBIUS libraries are organized geographically by cluster.  Kent Library is part of the Galahad cluster, which also includes Mineral Area College (MAC) and Three Rivers Community College (TRCC).  On average, it takes 3-5 days to fill a MOBIUS request.  This delivery time is dependent upon the pick up location chosen.






Q: What services are offered for disabled library users?  

Accessibility: Kent Library is committed to ensuring the accessibility of materials for all library patrons.  If you need assistance accessing library materials due to a disability, visit the circulation desk or contact us by email circulationdesk@semo.edu or phone 573.651.2232.







Q:
Where are the computers for local patron use?

Two stations are available for local patron use on the 3rd floor.






Q: Who may use the library?

The Library is open to the public.






Q:
Where can I go for quiet study space?

The Quiet Reading Room on the third floor is a designated quiet study area.






Q: How do I checkout a book?

Take the book to either the Circulation desk or Periodicals desk on the main floor and present your Redhawks Card. (Local patrons must present Photo ID.)






Q:
Can I print out something that is on microfilm?

Yes, you can view and print microfilm or save to USB drive or CD-R.






Q:
Can I check out Reference books, current or bound journals?

Reference and bound journals never circulate so that they are always available in the library. Southeast faculty can check out current journals after being approved by a reference librarian.





Q:  How many books can I check out and how long can I keep them?   

There are different loan periods for students, staff, professional staff, faculty, emeritus faculty administrators and local patrons.





Q: 
What do I do if the book I want is on loan to someone else?

The fastest way to obtain the book is to check MOBIUS to see if another copy is available to request.  Please contact the Reference Desk for further assistance.






Q:
What do I do if the book I want is marked available but it's not on the shelf?

Go to the Reference Desk on the third floor for assistance, map.






Q:
What are the charges for an overdue book?

Look under the Fines & Costs section of the circulation policies for overdue books, videos/DVDs and reserve materials.







Q:
What do I do if Kent Library does not have the book I want?

Check MOBIUS to see if a copy is available to request.  If a copy is not available in MOBIUS, you can fill out an Interlibrary Loan request. Link to form.






Q: What do I do if Kent Library does not have the full text to the article that I want?

First double check to see if we have the full text online.  Search for the journal name using the E Journal Portal. If there is no full text available either in HTML or PDF, you can fill out an Interlibrary Loan request. Link to form.






Q:
What happens if I lose/damage a book?

On the billing date, all users with overdue materials are charged a $100 replacement fee and a nonrefundable $20 billing fee for each item. Fines begin accruing immediately when an item is overdue. However, if material is returned before billing date, only accrued fines are due. Materials not returned are charged $100 replacement fee and nonrefundable $20 billing fee. If item is returned in good condition or an appropriate replacement copy is submitted within 90 days of billing date, the $100 replacement charge will be refunded. However, the $20 billing fee is not refundable. After 90 days, the item will be withdrawn from the system and a returned or a replacement copy will not be accepted. All accounts are payable to the Cashiers Office in accordance with University policy and the laws of the State of Missouri.






Q: Where are the
books with an "R" before the call number?

If an item has a R before its call number it is in the Reference Collection.







Q:
What is microfilm/microfiche/microform? 

Microforms use film to store documents. They are available near the periodicals desk on the main floor, map.







Q:
Which database do I use to find articles on my topic?

Use the databases by subject list to choose a database. You can also use the Subject Research Guide, organized by major.






Q: Where are the DVDs and Videos?

The DVDS and Videos are in the Instructional Materials Center on the third floor.







Q:
Where is the elevator?

The main elevator is located next to the main staircase.The service elevator is by the Northwest stairwell.







Q:
Where are the public telephones?

The public telephones are in the front hallway next to the men's restroom. map







Q:
Where can I get something on Reserve?

You can checkout books and articles on Reserve at the Circulation Desk.  You can checkout films on reserve at the Instructional Materials Center.







Q: Where are the Restrooms?

The Restrooms are located in the front hallway on the main floor and in the Northwest corner on the 3rd and 4th floors.






Q: Where is Textbook Rental?

Textbook Rental is in the basement of Kent Library. Enter from an outside door across from the Department of Public Safety and Dearmont.  There is no entry to Textbook Rentals from inside Kent Library.






Q:
How do I pay for photocopies?

You can use your RedHawks Card, purchase a copy card or use cash to pay for photocopies.






Q: Where can I get change?

The Change Machine is located on the main floor, accepts $1, $5, $10, and $20 bills and dispenses quarters.  Bills may be broken at the Periodicals Desk.






Q: Where can I use Microsoft Word/PowerPoint?

Microsoft Word and PowerPoint are available in the Kent Library Open Computer Lab on the fourth floor.  Map






Q: Where are the photocopiers?

They are available on the main floor and in the reference area.  All machines accept copy cards/University ID, and one machine on the main floor accepts coins/bills.






Q: Who can checkout books? Who can use Interlibrary Loan?

Checkout & Interlibrary Loan: Faculty, staff, students and Missouri residents with valid photo identification can check out library materials or use Interlibrary Loan. Circulation Policies: Faculty, Emeritus Faculty, Administration, and Staff, Students, Local Patrons.





 

suggestions/contact updated 03/22/2007