Kent Library

link to departmenal home page
link to library A to Z page
link to the Frequently Asked Questions page
link to page of links to news sources
link to Faculty Resources page
blank slice graphic w/no link
link to the 'Ask Us' page
library home page
  Info link to Kent Library home page
graphic section with no links


Frequently Asked Questions

Ask Kent image link

Frequently Asked Questions

General Library FAQs

Circulation (Borrowing & Returning)

Journals & Magazines

Building & Facilities

Printing & Copying

Interlibrary Loan



General Library FAQs
 

Does Kent library accept donations of money, books, magazines, etc.?
Does the library have a typewriter?
How can a faculty member or a member of a campus organization reserve a room for group use?
How can I access the library databases from off-campus?
How can I contact the library and library staff?
How can I get help finding information on my topic?

How can I schedule my class for library instruction?
How do I read the Dewey Decimal call number?
How do I find a government document?
How do I find my student ID number if I don't have my card?
How do I use Google Scholar to get full-text articles?
How can I place and/or remove items on Reserve?
What is MOBIUS?
What services are offered for disabled library users?
When is Kent Library open?
When is the Kent Coffee Café open?
Where are things located in Kent Library?
Where can I make a group PowerPoint presentation, edit video and photos, do screen captures or convert a VHS tape to DVD?
Where is Kent Library located?
Where can visitors and students park at Kent library?
Where is Sadie's place?
Where are the computers for local patron use?
Where can I get something on Reserve?
Where can I go for quiet study space?
Where can a student organization or a faculty member place a student sign-in sheet?
Who may use the library?
Who can checkout books?

^ top



Circulation (Borrowing & Returning)

Can I check out Reference books, current or bound journals?
How can I recommend an item for the library to purchase?
How can I view my library record?
How do I find a book?
How do I check out a laptop?
How do I check out library books?
How do I find a book by a favorite author?
How do I find my student ID number if I don't have my card?
How do I renew my books online?
How do I renew materials that I have borrowed?
How many books can I check out and how long can I keep them?
What do I do if the book I want is on loan to someone else?
What do I do if the book I want is marked available but it's not on the shelf?
What are the charges for an overdue book?
What do I do if Kent Library does not have the book I want?
What do I do if Kent Library does not have the full text to the article that I want?
What happens if I lose/damage a book?
What is the policy for placing a hold on a Kent Library item?
Where do I go when I find a book and its call number in the catalog? 
Where are the books with an "R" before the call number?
Who may check out library materials?

^ top



Journals & Magazines

How can I access the library databases from off-campus?
How do I check the Periodicals holdings for journal titles held in paper format?
How do I find the full text of an article?
How do I use Google Scholar to get full-text articles?
What if the article I need is not available?
What is microfilm/microfiche/microform? 
Which database do I use to find articles on my topic?

^ top



Building & Facilities

Where are the books?
Where are the DVDs and Videos?
Where are group study rooms in the library?
Where are the Kent Stacks?
Where can I buy beverages and snacks?
Where can I get something on Reserve?
Where is the elevator?
Where is the public telephone?
Where is the Reference Desk located?
Where are the restrooms?
Where is Sadie's place?
Where is textbook rental?
Where are things located in the library (map)?

^ top



Printing & Copying

Can I print out something that is on microfilm?
How do I pay for photocopies?
Where can I get change?
Where can I use the Microsoft Office Suite of software?
Where are the photocopiers?
Where can I scan?

^ top



Interlibrary Loan

What is Interlibrary Loan (ILL)?
Who can use Interlibrary Loan (ILL)?

^ top


FAQ Answers



Q: Does the library
accept donations of money, books, magazines, etc.?

For cash donations, contact the director of Kent Library at 573.651.2235. For book or magazine donations please contact the Collection Management Department for more information.


Q: Does the library have a typewriter?

Yes, one is located in the hallway outside the Instructional Materials Center (IMC). For questions or assistance, ask at the IMC service desk. Map.

Q: How can I access the library databases from off-campus?

When attempting to access a library database from off-campus, a log-in screen will appear. This screen asks for a name and your Southeast ID number. Use all the letters and numbers that make up your ID, and follow the instructions on that login page.

Q: What is MOBIUS?

MOBIUS: Is a consortium of Missouri academic libraries of which Southeast Missouri State University is a member. MOBIUS libraries are organized geographically by cluster.  Kent Library is part of the Galahad cluster, which also includes Mineral Area College (MAC) and Three Rivers Community College (TRCC).  On average, it takes 3-5 days to fill a MOBIUS request.  This delivery time is dependent upon the pick up location chosen.

Q: What services are offered for disabled library users?  

Accessibility: Kent Library is committed to ensuring the accessibility of materials for all library patrons.  If you need assistance accessing library materials due to a disability, visit the circulation desk or contact us by email circulationdesk@semo.edu or phone 573.651.2232.




Q: Where are the computers for local patron use?

Kent Library computer use is set aside for students enrolled at Southeast Missouri State University. There are computers for catalog access on the 4th floor.  Local patrons can be logged onto the consultation stations if they are using subscription databases or government documents. The policy is available online:
http://library.semo.edu/info/library/consultation_policy.shtml



Q: Who may use the library?

The Library is open to the public.



Q:
Where can I go for quiet study space?

The Quiet Reading Room on the third floor is a designated quiet study area. Quiet study space and comfortable seating are also available on the fourth floor. On the second floor (main floor) of the library, there are four group study rooms available for small study groups. Two of these are across from the Coffee Cart, and two are located on the south wall in the Periodicals area.



Q: How do I checkout a book?

Take the book to either the Circulation desk or Periodicals desk on the main floor and present your Red Hawks photo ID Card. (Local patrons must present valid Photo ID and Local Patron ID card if they have received one.)



Q: Where can I make group PowerPoint presentations, edit videos and photos, do screen captures or convert VHS to DVD?

Come to the Heather MacDonald Greene Multimedia Center in room 329 of Kent Library. to do all of these things and more. Check out our website for more information.



Q: Can I print out something that is on microfilm?

Yes, you can view and print microfilm or save to USB drive or CD-R in the Periodicals area. Ask at the Periodicals Service desk for help using the equipment.



Q:
Can I check out Reference books, current or bound journals?

Reference and bound journals are always available in the library and never circulate for that reason. Southeast faculty can check out current journals.



Q:  How many books can I check out and how long can I keep them?   

There are different loan periods for students, staff, professional staff, faculty, emeritus faculty administrators and local patrons. A paper copy of circulation policies is available at the circulation desks.



Q: 
What do I do if the book I want is on loan to someone else?

The fastest way to obtain the book is to check MOBIUS to see if another copy is available to request.  Please contact the Reference Desk for further assistance. An additional method, but not as quick is to put a Hold Request on a book.




Q:
What do I do if the book I want is marked available but it's not on the shelf?

Go to the Reference Desk on the third floor for assistance, map.




Q:
What are the charges for an overdue book?

Look under the Fines & Costs section of the circulation policies for overdue books, videos/DVDs and reserve materials.




Q:
What do I do if Kent Library does not have the book I want?

Check MOBIUS to see if a copy is available to request if you are a student.  If a copy is not available in MOBIUS or you are a local patron, you can fill out an Interlibrary Loan request. Link to form.



Q: What do I do if Kent Library does not have the full text to the journal article that I want?

First double check to see if we have the full text online.  Search for the journal name using the E Journal Portal. If there is no full text available either in HTML or PDF, you can fill out an Interlibrary Loan request. Link to form.




Q:
What happens if I lose/damage a book?

On the billing date, all users with overdue materials are charged a $100 replacement fee and a nonrefundable $20 billing fee for each item. Fines begin accruing immediately when an item is overdue. However, if material is returned before billing date, only accrued fines are due. Materials not returned are charged $100 replacement fee and nonrefundable $20 billing fee. If item is returned in good condition or an appropriate replacement copy is submitted within 90 days of billing date, the $100 replacement charge will be refunded. However, the $20 billing fee is not refundable. After 90 days, the item will be withdrawn from the system and a returned or a replacement copy will not be accepted. All accounts are payable to the Cashiers Office in accordance with University policy and the laws of the State of Missouri.



Q: Where are the
books with an "R" before the call number?

If an item has a R before its call number it is in the Reference Collection.




Q:
What is microfilm/microfiche/microform? 

Microforms use film to store documents. They are available near the periodicals desk on the main floor, map.





Q:
Which database do I use to find articles on my topic?

Use the databases by subject list to choose a database. You can also use the Subject Research Guide, organized by major.



Q: Where are the DVDs and Videos?

The DVDS and Videos are in the Instructional Materials Center on the third floor. DVDS are classified by genre on the Instructional Materials Center page.



Q: Where is the elevator?

The main elevator is located next to the main staircase. The service elevator is by the west stairwell.




Q: Where is the public telephone?

Public telephones for on-campus calling are located in the front hallway across from the Circulation Desk. Students may use the telephones in their University dormitory rooms for off-campus calling.


Q: Where can I buy beverages and snacks?

Vending machines are available on the 1st floor (lower level at the bottom of main stairway near the elevator) during library hours. Chartwells Coffee Cart in Sadie's place (2nd floor, main level) is open 3:30 p.m.-10:00 p.m. Sunday through Thursday. The Cart serves a variety of hot and cold drinks and snacks.

Q: Where can I get something on Reserve?

You can checkout books and articles on Reserve at the Circulation Desk.  You can checkout films on reserve at the Instructional Materials Center.




Q: Where are the Restrooms?

The Restrooms are located in the front hallway on the main floor and in the Northwest corner on the 3rd and 4th floors.



Q: Where is Textbook Rental?

Textbook Rental is in the basement of Kent Library. Enter from an outside door across from Dearmont.  There is no entry to Textbook Rental from inside Kent Library.



Q:
How do I pay for photocopies?

Use cash to pay for photocopies. Copies are 10¢ per page. A two-sided copy costs 10¢ for each side.

Faculty may use a Departmental Copy Card available from the Administrative Assistant in their department to pay for photocopying. The Administrative Assistant may obtain a Departmental Copy Card by filling out the form at this site: http://www6.semo.edu/infotech/deptcopycard/deptcopycards.htm  or going to the HELP Desk, room 140, in Academic Hall, phone: 573-651-HELP (4357). Two copy machines in Periodicals accept Departmental Copy Cards.
.



Q: Where can I get change?

The Change Machine, located on the main floor, accepts $1, $5, $10, and $20 bills and dispenses quarters.  Bills may be broken at the Periodicals Desk.



Q: Where can I use the Microsoft Office Suite of software?

All of the Microsoft Office Suite of software is available on the computers in the Kent Library Open Computer Lab on the third floor.  Map



Q: Where are the photocopiers?

They are available on the main floor and in the reference area on the third floor.  All machines on the main floor accept coins and bills and dispense change.



Q: Where can I scan?

There is a scanner in the info lab on the third level. Scanning is also available using the copy machine on the third level outside the computer lab.  Please ask the lab assistants for help scanning.



Q: Who can checkout books? Who can use Interlibrary Loan?

Checkout & Interlibrary Loan: Faculty, staff, students and Missouri residents with valid photo identification can check out library materials or use Interlibrary Loan. Circulation Policies: Faculty, Emeritus Faculty, Administration, Staff, Students, Local Patrons.





 


suggestions/contact updated 01/11/2011 Linda Zimmer